Aggravation

I subscribe to one of the well known satellite TV Companies. (D**hN**W**K) I have been with this one for a little over one year. Ever since I have had their service, my one HD box, (it is a dual receiver box and works my downstairs tv and the one in my bedroom) would lock up at least once or twice a week and need a cold reset, which involves turning it off and waiting a couple minutes, then turning it back on. Simple… I think not. Once it is back on it must search for the satellites and then download the viewing schedule. This takes about 10 minutes and involves me going down stairs and then back up again, which takes a long time, as I must stop and rest.(Remember I am on oxygen) So you can see it is not an easy thing for me to do. Yesterday it went nuts, it sent a message that my smart card was inserted improperly, it had not been touched and I know this because I live happily alone. Then I tried to make a phone call and I have an open line. So I call the phone company (Verizon) on my cell phone and they say “sure we will come and check it out for $70.00” After a quick never mind. I called my middle son; he showed up after work and by process of elimination found it to be the HD satellite box phone line. Yesterday I called and was put through to a very arrogant tech.

I told him the problem I also told him the message on the screen. And it went down hill from there. I again tried to explain that no one messed with any thing. Then I got mad, now I may be old, and I may be disabled but I am not stupid and he was treating me as tho I was. I hate being talked down too. I very calmly told him to knock that off in those exact words. I hate how some people treat women and/or seniors. Some day (if they are lucky enough to survive) they will be in my shoes. Any how he gave me a couple of tests to run on the system and told me to call back. Ran the tests called back and got a very nice Philippine gal named Penelope. The first tech had made no notes in my file. So go through the whole thing again. After quite a few minutes she tells me she will send me a replacement receiver, and all I have to pay is $14.99 to cover the postage. I said, “ Your equipment fails and I am to pay postage to replace it?” hmmm “ I don’t think so” she asks me to hold while she makes a call and comes back and says “ As a courtesy we will send this postage paid and include a postage paid return label.” It is to arrive in 3 to 5 days. And for this aggravation I pay $81.00 per month each and every month on time. Do you see a new provider in my future?